Compliments & Complaints

Don’t just take our word for it, let our

customers do the talking.

Dallison & Sons

Brent and I have been clients with Wanganui Insurance Brokers for many years dealing with our domestic and business insurances. We have found them excellent to deal with and would recommend them to anyone for all insurance needs. Thanks again, we could not be happier with our insurance package.

Brent & Barb Dallison

Mark & Niamh Neil

We have been dealing with WIBCO for the better part of 15 years and with Rachel since she started in her position. Rachel has always given us very sound advice as to what types of insurances we need, especially when we have needed to insure some unique items. When we have needed to claim on our insurance it has been an absolute ease and it has always been handled quickly and efficiently with not an ounce of difficultly! Rachel is extremely helpful and every experience we have had, has always been a pleasant one. I know on numerous occasions we have recommended Rachel and WIBCO to friends and family and will no doubt be recommending them again in the future.

Mid West Helicopters

Our family have been dealing with Geoff and his team since 1985. Their professionalism and attention to detail has been beneficial to our farming business to the point we would recommend their organisation to anyone out there. As the founding director of Mid West Helicopters, we have again gone straight to Wanganui Insurance Brokers as they understand our business and are always working for their clients in the best possible way.

We would have no problems recommending Wanganui Insurance Brokers to any business out there.

Dean Lithgow, Farmer – Pickwick Farm, Chief Helicopter Pilot/Director

Waverley Motors Ltd

The staff at Wanganui Insurance Brokers always offer the best advice & find the best insurance to suit your needs. Nothing is ever a problem which makes one less thing to worry about. When reviewing your policies each year you know you are going to have the best ones for your business & situation.

Vicki & Chris Koubaridis

RP & L Johnstone

We just want to thank you for expediting our claim so quickly. We really appreciate how easy you made it for us and for enabling it to be resolved satisfactorily.

Patrick Johnstone

Complaints Process

If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.

In the first instance you should contact your broker. Their contact information may be found on our ‘The Team’ page.

If we are still unable to resolve your dispute this can be referred to our Complaints Manager, Geoff Lott, on geoff@wanganuiinsurance.co.nz. We will acknowledge your complaint within 5 working days and will keep you informed of the progress. We have 40 days to respond to your complaint.

If you are not satisfied by our response we are a member of an Independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. You may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

Your insurance should suit you, Not you suit your insurance

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