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Wanganui Insurance Brokers is dedicated to providing a personalised insurance brokerage service.
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Our goal is to give you the best insurance deals at their best value for whatever financial challenges you face. Talk to one of our insurance brokers today.
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If you want to send us a message just use the form below. We will respond as soon as possible.
Complaints Process
If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.
In the first instance you should contact your broker. Their contact information may be found on our ‘The Team’ page.
If we are still unable to resolve your dispute this can be referred to our Complaints Manager, Geoff Lott, on geoff@wanganuiinsurance.co.nz. We will acknowledge your complaint within 5 working days and will keep you informed of the progress. We have 40 days to respond to your complaint.
If you are not satisfied by our response we are a member of an Independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. You may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.
